What is your return policy?
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Vita Interiors will accept product returns and provide you with a replacement or repair where:
The product is faulty or is damaged upon arrival.
Vita Interiors may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Vita Interiors reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence (provide photo image of damaged item prior to taking out of box.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for damages.
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your request.
Vita Interiors rights
Vita Interiors reserves the right to assess the condition of the returned goods prior to providing a repair or exchange. This may result in a repair; exchange being refused.
Your original Vita Interiors register receipt is the best form of proof of purchase, however you may provide a clear photo of the full Vita Interiors register receipt, which must include the barcode.
Other adequate proof of purchase that is acceptable is:
- for online orders, an order number or the invoice details, which is provided in the confirmation email for the order;
Your nearest Vita Interiors Store
If you live a long way from your nearest Vita Interiors store, we recommend contacting Vita Interiors Customer Service on 0422 552 687 for assistance prior to traveling to Vita Interiors to return your item.