General Returns Policy
At Vita Interiors we aim to provide our customers with products of the highest standard and quality. All our products have been thoroughly checked before we ship them out to you. Please read the following return policy.
We do not offer refunds for change of mind or wrong decision. All sales are final. We are a small business and therefore we are unable to process a return, credit note or refund.
Vita Interiors will only accept product returns and provide you with a replacement (if possible) or refund only if the product is faulty or damaged.
You must contact us immediately and provide pictures of the damage in original packaging as received.
Item must be returned within 7 days of purchase date with original receipt. No returns will be accepted after this time.
NO REFUNDS OR RETURNS ON SALE OR FLOORSTOCK ITEMS.
PLEASE NOTE: Some furniture or material such as timber or natural wood may slightly vary in colour due to those pictured on the website as each item is handmade and no two are alike. Mirrors: When purchasing mirrors direct from our showroom our policy is that we will open the product to show you in store that it is in excellent condition before you take it home. We do not accept any responsibility for when you leave our store for any damage that may accidently occur during your own transit.
Vita Interiors rights
Vita Interiors reserves the right to assess the condition of the returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.
Your original Vita Interiors register receipt is the best form of proof of purchase.
For online orders your order number and confirmation email and or invoice sent to you is also acceptable as proof of purchase.
Your nearest Vita Interiors Store
Contact Vita Interiors Customer Service on 0422 552 687 for assistance regarding an issue with your item or email .
It is the customers responsibility to return the item to our showroom located at 132 Eucumbene Drive, Ravenhall during our operating hours.
Please note: Delivery or shipping cost will not be refunded.